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Shipping Policy

Shipping Policy

At VOMOS, we specialize in providing luxury travel and lifestyle services, including private jet charters, yacht rentals, exotic cars, and vacation villas. While most of our services are delivered digitally through confirmations and itineraries, there may be cases where physical documents, merchandise, or promotional materials need to be shipped. This Shipping Policy outlines how we handle such situations to ensure clarity and transparency.

 

1. Digital Delivery (Primary Method)

For the majority of our services, shipping does not involve physical items. Instead, clients will receive:

  • Booking Confirmations via email or app notification.

     

  • E-tickets & Itineraries for flights, yacht charters, or packaged experiences.

     

  • Rental Agreements & Contracts electronically for e-signature.

     

Delivery of these documents is typically immediate upon booking confirmation.

 

2. Physical Shipping (If Applicable)

In some cases, VOMOS may arrange shipment of physical items such as:

  • Luxury experience gift packages.

     

  • Printed contracts or promotional brochures (upon client request).

     

  • Branded merchandise or event materials.

     

3. Shipping Methods

When physical items need to be shipped, we partner with trusted carriers (such as FedEx, UPS, or DHL) to ensure safe and reliable delivery. Clients will receive tracking details once their package has been dispatched.

 

4. Shipping Costs

  • Standard shipping fees may apply if a client specifically requests physical delivery of items.

     

  • For premium or international shipping, additional costs may be charged and will be communicated upfront.

     

  • In most cases, digital delivery remains free of charge.

     

5. Shipping Timeframes

  • Domestic Shipping: Typically delivered within 3–7 business days.

     

  • International Shipping: May take 7–21 business days depending on customs and location.

     

  • Expedited Shipping: Available upon request at an additional cost.

     

6. Delays & Liability

While we work with reliable carriers, VOMOS is not responsible for delays caused by:

  • Weather conditions.

     

  • Customs clearance.

     

  • Carrier-related issues beyond our control.

     

If delays occur, our team will assist in tracking and resolving issues promptly.

 

7. Lost or Damaged Items

In the rare event of lost or damaged shipments:

  • Clients must notify VOMOS within 7 business days of expected delivery.

     

  • We will work with the carrier to resolve the issue.

     

  • Replacement items (if available) will be shipped at no additional cost.

     

8. International Shipping Rules

For international shipments, clients are responsible for:

  • Customs duties, taxes, or import fees imposed by their country.

     

  • Ensuring compliance with local regulations regarding the shipped items.

     

9. Contact Us

For questions about shipping, tracking, or delivery, please reach out to:

  • Call us at: (800) 383-8203
  • Email: contact@vomos.com
  •  

Final Word

At VOMOS, our services are primarily digital, but when shipping is required, we ensure it is handled with the same care, reliability, and professionalism that define every luxury experience we provide.

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